Customer Services & Returns

At EVE IT we aim to provide everyone with a customer-experience and service that goes above and beyond. Our dedicated sales team is always ready to assist you with any questions or concerns you may have. From personalised recommendations to stock enquiries, from product support to hassle-free returns, we strive to make your purchase easy and enjoyable. Customer satisfaction is our top priority and we go out of our way to make sure we are accessible and helpful before, during and after you order from us.

We believe in being upfront and transparent in our business and we want our customers to have all the necessary information to hand before making a purchase. That's why we don't make any secret of our no-stress 14-day returns policy. We always strive to provide top quality products and services, but we also understand that sometimes things may not go as planned. Whether you have received a damaged or faulty product, or you have simply changed your mind, we are here to make returning an item as smooth as possible for you.

When you get in touch with our Customer Services Team, either by calling us on 02477 800555 or by emailing us at customerservices@eve.co.uk, we will help you through each step of the straightforward return process and provide you with a return shipping label if applicable. Once we receive the item(s) we will inspect them and then issue your refund or exchange, depending on your preference and the condition of the product. We keep you informed at every part of the process.

We are always working to improve our returns system and make it as convenient as possible for our customers and we have a dedicated team to handle any post-purchase queries or concerns. Our goal is to make sure that you feel confident shopping with EVE IT and come to think of us as your go-to online retailer for all of your tech needs.

Our full terms and conditions can be found at the following links, Business Purchase Terms, Consumer (non-business) Purchase Terms.